About Metal Sheds Online
This web site, Metal Sheds Online, is part of Garden Buildings Online group and is dedicated to just Metal sheds, Steel Garages and Industrial Buildings. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details: Office 8, 10 Buckhurst Road, Bexhill, East Sussex. TN40 1QF Phone: 0845 6444669 Contact Us Our Vat Number is 770 1565 36. Terms & Conditions:
All transactions are subject to the following terms and conditions. If you are in any doubt about the details below, please
contact us for clarification. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Pricing
All prices as shown in our literature and on our website are shown in Pounds Sterling, inclusive of Value Added Tax at 20%. We reserve the right to amend prices from time to time if this rate of VAT is amended. In addition, our suppliers may alter their prices from time to time - we will endeavor to give plenty of notice of any impending changes, but this is not always possible. Please check carefully your order acknowledgment for variation and you ALWAYS have the option to cancel if the price has changed
Delivery is included within certain areas
designated by the individual manufacturer, but an additional delivery charge may be levied outside of these areas. Placing an Order
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We only accept orders from the UK mainland. Please contact us if you are in Ireland or the Isle of Wight or Isle of Man to see whether we can deliver to your area. We accept most card payments and payments will be processed at the time of order. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will be happy to correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will initially confirm your order by email and would ask you to double check the details. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Whichever way you choose, you will be contacted to confirm the exact price of the order and to double check any non standard variations. Once these details have been finalised, an order confirmation will be produced which we will ask you to check and return to us with a signature confirming acceptance of our terms and conditions (this can be by the return of the email which we will send to you). This signed order acknowledgment or returned email shall form the contract.
Our Standard payment terms ONLINE are payment in full when placing your order.
You can alternatively place an order over the phone or by visiting our office or show site. Capital Steel Buildings:- As these buildings are made specifically for each client, payment terms are as follows. £500 deposit is required when placing order. The balance is paid directly to the Natwest Bank through a Bank Bond. Natwest hold the money until after your new building is delivered in full. Only then will the money be released to us. As you can appreciate this give you complete peace of mind that your money is safe from any rogue traders out there. Alternatively you can pay by cheque, credit or debit card or by BACS. Full details of Bank Bond on this page /sheds-store/capital-steel-bonded-orders.html . Other Products:; Payment in full at time of order.
Goods shall not be released upon orders paid by cheque, until such a cheque passes clearance. Where payments are made using a 'card' based method, it should be noted that any goods subsequently purchased by this method can only be delivered to the card holders registered address.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are then passed directly through to the bank who then informs us you have made the payment. At no time do we see your credit card details. They are not held in clear text on any web site.
Your rights to return goods are protected under the EU Distance Selling Directive. Should for any reason you wish to cancel your order, this must be done so in writing no later than 7 days AFTER THE DAY you received the goods. The goods must be returned in perfect original condition. If you choose to cancel your order at this stage, you must initially
contact us stating clearly that you wish to cancel your order and quoting your order number. You must then follow this up by submitting a formal cancellation note in writing to our office at the following address: Office 8, 10 Buckhurst Road, Bexhill, East Sussex. TN40 1QF. You will however be responsible for the costs of returning goods, which must be in the original condition, unless the goods are faulty. However, goods which are made specially for you can NOT be returned under the EU Distance Selling Directive Delivery Times
Once we have received your signed order, your order will be passed on to the individual manufacturer for construction & delivery.
Delivery will be carried out as soon as practically possible, for general guidance on the average lead times once the signed order has been received, please check this page.
On receipt of your signed order, you will be contacted either by us, or directly by the manufacturer to determine a mutually agreeable delivery date. Products may be delivered direct from the manufacturer, by carrier, or by our own vehicles. In exceptional circumstances it may prove necessary to alter the delivery date, according to level of orders and seasonal variations, but you will be consulted prior to any alteration.
All 'delivery only' orders will be made only to the side of the delivery vehicle, unless otherwise agreed at time of order. It is the responsibility of the customer to arrange for the building to be moved from the delivery point to it's assembly site. Under no circumstances will the delivery vehicle leave the public highway to facilitate a delivery, unless it's driver is certain that it is safe to do so.
If the building is to be installed by one of our suppliers, it is the customers responsibility to ensure that the base is prepared in accordance with each suppliers instructions. It is also the customers responsibility to secure the building once erected, if applicable, and to ensure that there is adequate access for the building to be delivered. Any potential access problems, i.e. through house, sharp turns, up steps or arch ways etc must be notified at the time of order.
If a delivery is not completed due to inadequate or incorrect information, our suppliers and/or delivery company reserve the right to make a recall charge to cover any expenses they may incur in returning to complete the delivery at a later date.
We make every effort to ensure the product ordered arrives to you in perfect condition. If for any reason you are not satisfied with our product or service, then please
contact us and we will endeavor to resolve the problem.
Any complaints will be acknowledged within 48 hours of the normal office hours and will be dealt with according to each manufacturers own guidelines, in a fair and confidential manner. We will keep you fully informed during this period and will provide as much help as possible in getting the problem resolved as quickly as possible.
The customer should ensure their building is maintained in accordance with the individual manufacturers guidelines.
Metal Sheds Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.